Frequently Asked Questions

Orders are processed and shipped within 1–2 business days from our USA warehouse. Once shipped, delivery within the US typically takes 3–7 business days depending on your location. You'll get a confirmation email with tracking as soon as your order ships.

Yes — orders over $49 USD (or 1,499 TL for Türkiye orders) ship free. Below that threshold, Standard shipping is $6.90 and Express is $9.90 in the US; exact rates and delivery estimates for your address are always shown at checkout before you pay.

We currently ship within the United States and to Türkiye, with more destinations being added over time. Available shipping options, rates, and delivery estimates for your specific address are calculated automatically at checkout.

As soon as your order ships, we'll email you a tracking number so you can follow its journey. If you have an account, you can also view your order status any time from your Orders page.

We offer a 30-day return window from the date you receive your order. To be eligible, the item must be unopened, unused, with tags and in its original packaging, along with your proof of purchase. Full details are on our Return & Refund Policy page.

For hygiene and safety reasons, opened or used skincare and personal care items can't be returned simply for a change of mind. That said, if your order arrives damaged, defective, or is the wrong item, contact us within 30 days of delivery and we'll make it right with a replacement or refund.

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued automatically to your original payment method within 10 business days — your bank or card provider may take a little longer to post it on their end.

Please inspect your order as soon as it arrives and email us at info@kbeautyflashsale.com right away with photos of the item and packaging. We'll review it and take care of a replacement or refund.

Yes. Every product we sell is sourced directly from authorized Korean brand distributors and shipped from our own US warehouse — never from third-party marketplaces or gray-market resellers. See our full Authenticity Guarantee for how we verify every shipment.

Reach out to us right away at info@kbeautyflashsale.com. We investigate every report personally, and if a product is confirmed to be inauthentic, we provide a full refund or free replacement — no exceptions.

We accept all major credit and debit cards through Shopify's secure checkout. The exact payment options available to you (cards, digital wallets, etc.) are shown automatically at checkout based on your location.

Yes. Checkout runs on Shopify's SSL-encrypted, PCI-compliant platform — the same infrastructure used by hundreds of thousands of online stores worldwide. We never see or store your full card details.

No, you're welcome to check out as a guest. Creating a free account just lets you track orders, save your info for faster checkout, and access your order history any time.

Yes — sign up with your email on our homepage to get a 10% off code for your first order of $49 or more.